At Aliant Telecom, we know that our customers are the reason we are in business. Our longstanding commitment to safeguarding your right to privacy is the reason for our reputation as a leader in the protection of customer privacy.

We place strict controls on the protection and use of personal information within our systems and web sites and ensure that our employees are trained to respect your privacy at all times.

The Aliant Telecom Privacy Policy and the Aliant Telecom Code of Fair Information Practices spell out the commitments of Aliant Telecom and the rights of customers regarding personal information. They also comply fully with the Personal Information Protection and Electronic Documents Act, which is effective January 1, 2001.

Policy Applies to Aliant Telecom

The Aliant Telecom Privacy Policy applies to Aliant Telecom, and our wholly owned subsidiaries - MTT Mobility (Wireless Business) and Aliant Advanced Communications.

In addition to the Aliant Telecom Privacy Policy, Aliant Telecom may also be subject to the requirements of applicable legislation, tariffs and regulations and the orders of any court or other lawful authority.

Any time you or your organization does business with us, or with anyone acting as an agent on our behalf, you are protected by the rights and safeguards contained in the Policy and Code.

The Aliant Telecom Code of Fair Information Practices

To ensure our commitment to your privacy is upheld, we have developed a formal privacy code setting out your rights and our obligations respecting the treatment of your personal information by Aliant Telecom. The Aliant Telecom Code of Fair Information Practices (the Code) complies with the requirements of the Personal Information Protection and Electronic Documents Act as well as the Canadian Standards Association Model Code for the Protection of Personal Information. (A summary of the principles underlying the Code is included at the end of this privacy policy.) The Aliant Telecom Customer Privacy Policy (the Policy) that you are reading is intended as a less formal summary of the approach of Aliant Telecom to customer privacy, including the Aliant Telecom Code of Fair Information Practices.

Employees and Agents

The Aliant Telecom Code of Fair Information Practices also governs the behaviour of our employees and agents acting on our behalf. All of our employees who have access to personal information have been trained on the handling of such information. And, new employees receive training on privacy as a fundamental part of their initial company training.

Personal Information

Personal information is information about an identifiable individual. This includes information about your product and service subscriptions and usage. Publicly available information, such as a public directory listing of your name, address, telephone number, title and electronic address, is not considered to be personal information.

Collecting Information Helps Us Serve You Better

Aliant Telecom collects personal information only for the following purposes:

• to establish and maintain responsible commercial relations with you and provide you with ongoing service;
• to understand your needs and eligibility for products & services;
• to recommend particular products & services to meet your needs;
• to develop, enhance, market or provide products and services;
• to manage and develop Aliant Telecom's business and operations, including personnel and employment matters; and
• to meet legal and regulatory requirements.

Your personal information will not be used for any other purpose without your consent.

Sharing Information Will Help Us Understand your Full Needs.

The purpose for sharing information between Aliant Telecom, and our wholly owned subsidiaries - MTT Mobility (Wireless Business) and Aliant Advanced Communications is to help us identify your information, communication, and entertainment needs, and to provide you with relevant information, advice and solutions.

Should you identify incorrect or outdated information to us, we will make the necessary changes promptly.

Other Parties with Whom Aliant Telecom May Share Personal Information

While our general policy is not to provide personal information to any party outside of Aliant Telecom, there are certain limited circumstances, outlined below, in which it is necessary to do so. When we do provide personal information to third parties, we provide only that information that is required in the circumstances. Information provided to third parties is used only for the purpose stipulated and is subject to strict terms of confidentiality. Employees of the companies to whom we may provide information must adhere to our privacy standards. Third parties include:

Another communications service provider, in order to offer efficient and effective communications services (e.g., to provide wireless service while roaming in another company's coverage area);

A collection agency, for the express purpose of the collection of past due bills;

Law enforcement agencies, in emergencies, for internal security matters, or where required by court order or search warrant; and

Emergency services, in emergency situations.

The Aliant Telecom commitment to privacy

We take all of the necessary precautions to ensure the safeguarding of your information, whether it is stored electronically or in paper format. In all cases, information is retained in secure facilities, protected from unauthorized access and kept only as long as is reasonably required. For example, our electronic files are backed up for redundancy, password protected and accessible only by authorized employees, on a need-to-know basis.

Use of 'Cookies'

During user interaction with one of our Internet sites, we may use a browser feature called a 'cookie' to collect information 'anonymously' and track user patterns on our web sites. A cookie is a small text file containing a unique identification number that identifies your browser - but not you - to our computers each time you visit one of our sites that uses cookies. Cookies tell us which pages of our sites are visited and by how many people. This helps us to enhance the on-line experience of visitors to our sites.

Unless you specifically advise us, we will not know who you are, even though we may assign your computer a cookie. We cannot use cookies, by themselves, to disclose the individual identity of any site user, and we never combine information gathered by a cookie with personally identifiable information like your name, telephone number, or even your e-mail address.

You will find that most major web sites use cookies and most major browsers are set up to accept them. If you wish, you can reset your browser either to notify you when you have received a cookie, or to refuse to accept cookies. You do not need cookies to visit Aliant Telecom sites. However, if you refuse to accept cookies, you may not be able to use some of the features available on our sites such as personalization features.

Privacy-Enhancing Services Offered by Aliant Telecom

Aliant Telecom offers a number of services to help balance the privacy interests of customers and the people they call. Information about the services offered by Aliant Telecom is available in the introductory pages of the telephone directory, or by visiting the following websites: www.nbtel.nb.ca, www.mtt.ca, www.newtel.com/communications or www.islandtel.pe.ca . Digital wireless services such as Call Display will provide additional privacy for your wireless calls.

Questions or Concerns

If you have questions or concerns about your privacy, you can contact us through one of the websites listed below or call us at the number shown on your bill. Our customer service representatives will assist you in resolving the situation.

Aliant Telecom Privacy Manager

If you still have unresolved concerns with respect to the treatment of your personal information by Aliant Telecom, you may address these concerns, in writing, to the Aliant Telecom Privacy Manager, who has overall responsibility for the companies' compliance with this policy and applicable privacy restrictions. You should write to:

The Privacy Manager
Risk Management Group
Aliant Telecom
One Brunswick Square
P.O. Box 1430
Saint John, N.B. E2L 4K2
PrivacyManager@aliant.ca

Further Complaint Procedure

If the Aliant Telecom Privacy Manager does not resolve the issue to your satisfaction, you may file a complaint with the Privacy Commissioner of Canada by writing to:

The Privacy Commissioner of Canada
112 Kent Street
Ottawa ON K1A 1H3
Info@privcom.gc.ca

Customer Choice

You may decide that you prefer us not to share your personal information between Aliant Telecom, and our wholly owned subsidiaries - MTT Mobility (Wireless Business) and Aliant Advanced Communications to promote products and services. If this is the case, you may advise us by visiting one of our websites or by calling us at the number shown on your bill.

Our Websites
www.nbtel.nb.ca
www.mtt.ca
www.newtel.com/communications
www.islandtel.pe.ca

Aliant Telecom Code of Fair Information Practices

Summary of Principles

• Accountability: Aliant Telecom is responsible for personal customer information under our control and has designated the Aliant Telecom Risk Manager as accountable for compliance by Aliant Telecom with the principles.
• Identifying purposes for collection of customer information: Aliant Telecom will identify the purposes for collecting personal information at or before the time the information is collected.
• Obtaining consent for collection, use or disclosure of customer information: We require the knowledge and consent of the customer for the collection, use, or disclosure of personal information, except where inappropriate or impractical (e.g., in emergency situations).
• Limiting collection of customer information: Aliant Telecom will limit the collection of personal information - by fair and lawful means - to that which is necessary for the purposes identified by the Company.
• Limiting use, disclosure and retention of customer information: Aliant Telecom will not use or disclose personal information for purposes other than those for which it was collected, except with the consent of the customer or as required by law. The Company will retain personal information only as long as necessary to fulfill those purposes.
• Accuracy of customer information: Personal information will be as accurate, complete and up-to-date as is necessary for the purposes for which it is to be used.
• Security safeguards: Aliant Telecom will protect personal information by security safeguards appropriate to the sensitivity of the information.
• Openness concerning policies and practices: Aliant Telecom will make readily available to customers specific information about their policies and practices relating to the management of personal information.
• Customer access to customer information: Upon request, Aliant Telecom will inform a customer of the existence, use, and disclosure of his or her personal information and will give access to that information. A customer may challenge the accuracy and completeness of the information and have it amended as appropriate.
• Challenging compliance: A customer may address a challenge concerning compliance with the above principles to the Aliant Telecom Privacy Manager.